Refund Policy
Effective Date: 01/01/2025
At Backend Spark, we are committed to delivering exceptional WordPress web design and related services. While we strive for 100% client satisfaction, we understand there may be situations where you seek a refund. Please read our policy below to understand how refunds are handled.
1. Eligibility for Refunds
Refunds may be considered under the following conditions:
- The project has not yet started.
- No custom design, development, or third-party services have been initiated.
- A formal cancellation request is submitted within 3 days of payment.
Once design or development work has begun, partial or full refunds are subject to internal review and approval.
2. Non-Refundable Services
The following services are non-refundable:
- Started WordPress website design or development
- Domain name registrations
- Hosting services (even if purchased via our affiliate link)
- Third-party plugin/theme costs
- Maintenance packages, once activated
3. EMI or Milestone-Based Projects
For projects under our Website on EMI plan, only unbilled future milestones may be eligible for cancellation, not previously paid installments.
4. Refund Process
If a refund is approved:
- It will be processed within 7–10 business days.
- The amount will be refunded to the original payment method.
- A confirmation email will be sent once the process is complete.
5. Dispute Resolution
In case of a disagreement regarding refund eligibility, we encourage clients to contact us for clarification. We aim to resolve all concerns professionally and transparently.
6. Policy Updates
Backend Spark may revise this refund policy at any time. Updates will be reflected on this page with a new effective date.
7. Contact Us
For any questions or clarification about our refund policy, feel free to contact
Email: contact@backendspark.com
Phone: +919818519160
